Because we lock down our customers' domains with a security standard called DMARC to prevent spoofing, our users will occasionally run into a scenario where they want to send emails as themselves from a third-party provider, which requires authorization.


Some example situations:

  1. Adding your cloud point of sale provider to be able to send out transactional emails
  2. Adding a marketing system like ConstantContact or MailChimp to send out marketing emails
  3. Adding your website to be able to forward "contact us" emails


This process differs depending on the provider, but by and large it consists of these steps:


  1. You initiate the process with the provider
  2. The provider gives you "keys" to add to your domain's DNS system (e.g. pinnacletechnology.solutions)
  3. You give us those keys
  4. We put the keys in place
  5. You confirm/verify/test with the provider


We'll help you through it, but depending on the provider, sometimes they won't talk to us since we're not authorized on your account.  Email us (techsupport@pinnacletechnology.solutions) the provider you're trying to add, and we'll try to locate instructions online for how to accomplish this.  If that fails, you may have to call customer support with us on the line to get the information we need.